Frequently Asked Questions
About Our Courses
FAQs
What is GoofProof eCom?
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GoofProof eCom is a practical eCommerce education platform built to make selling online easier to understand. Our courses turn real-world marketplace experience into clear, step-by-step guidance you can actually use, without the fluff, jargon, or guesswork.
Who are GoofProof eCom courses for?
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Our courses are built for new sellers, growing eCommerce businesses, and anyone looking to expand onto new marketplaces.
Whether you're starting from scratch or adding another sales channel, our goal is to help you get there faster and avoid costly mistakes along the way.
What’s included with a course?
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Each course may include step-by-step video lessons, playbooks, checklists, templates, and downloadable resources. You'll always see exactly what's included before purchasing.
How do I access my courses?
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Purchase once, create your GoofProof eCom account, and access your courses directly from our website on desktop, tablet, or mobile. No separate app required.
Are you affiliated with the marketplaces featured in your courses?
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No. GoofProof eCom is an independent educational platform and is not affiliated with or endorsed by the marketplaces featured in our courses. All third-party trademarks belong to their respective owners.
Do you offer refunds?
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Because our courses include instant access to video lessons and downloadable resources (like the Seller Playbook), all sales are final once a course has been accessed or downloaded. We're unable to offer refunds after purchase.
If you have questions about a course before buying, feel free to reach out to us at hello@goofproofecom.com — we're happy to help you decide if it's the right fit.
About Goofie
What is Goofie?
Goofie is a 24/7 AI eCommerce account manager. Ask questions about selling on Temu, TikTok Shop, Amazon, eBay and Walmart, and get clear, plain-language answers — without waiting on platform support.
Which marketplaces does Goofie cover?
Temu, TikTok Shop, Amazon, eBay and Walmart — platform policies, pricing, ads, promotions, listings and account health.
What can I ask Goofie?
Examples: "Why is my Temu listing getting no traffic?" "What does this policy warning mean?" "How should I set my base price for a promotion?" If it is a day-to-day selling question, Goofie is built for it. Goofie is designed for everyday seller questions, with a generous fair-use allowance.
How is Goofie different from platform support or a general AI chatbot?
Platform support answers slowly and only for its own marketplace. Goofie is built specifically for marketplace sellers, covers five platforms, answers in plain language, and points you to sources you can check.
How much does Goofie cost?
Goofie is $29.99/month. Start free in two ways: ask 3 questions with no sign-up, and every new subscription begins with a 7-day free trial.
Can I cancel anytime?
Yes. Cancel anytime; your access continues until the end of the current billing period.
Do I need to share my store login or password?
No. Goofie never asks for your marketplace account or password. You describe your situation and your question — Goofie answers.
Can I ask Goofie in Chinese or another language?
Yes. Goofie supports multiple languages. Ask in the language you are comfortable with, and Goofie replies in the same language.
I bought the Temu course. Where do I watch it?
Use Login at the top right of this site and sign in with the account you created at checkout. Your course is in your account. Goofie is a separate product — it lives at ai.goofproofecom.com.
What is the difference between Goofie and the Temu Quick Start course?
The course is structured training that takes you from zero to selling on Temu. Goofie is on-demand help for questions that come up while you sell. One teaches the system; the other answers in the moment.